Feedback is crucial to a young company’s health, yet quite tender in its disposition. We have had our customers share their frank feedback right from the start. Since home cleaning is a personal errand, where we clean every nook and corner dear to you, understanding how you like the service helps us be better at what we do. We need to be good listeners, you won’t feel like talking to someone who isn’t interested in listening to you.
We helped Aditi Surana move into her new home. It was a first cleanup for her, and we’re glad she was pleasantly surprised. She offered words of praise and critical feedback which would help our service be better. As we work on building on it, it gives us immense joy of sharing her sweet testimonial-
It is quite easy to add bows and frills to the cleaning teams, which surely makes them look pretty and smell good. However, the basic instinct to serve and be helpful is quite rare, and we’ve been fortunate to have teams on board who believe in service. And we’re grateful to have loving patrons as you!
Dear Aditi, we thank you, sincerely, for taking the time to reply with such detail. We are happy we had the opportunity to serve you, and that we ended up receiving such constructive and positive feedback is the icing on our humble little cake :)We promise we will actively work on all the points mentioned, and the next time you do use our services again, all feedback points will be implemented. On behalf of the entire Hammer and Mop team, a sincere thank you for everything.
You keep us strong. Thank you :)