Crossing four years being in the home & office cleaning business is not a cakewalk, we have done a ton of mistakes and learned from every single one of them. That ensured a bunch of testimonials from dear patrons, a list that keeps on growing. In October this year, we merged forces with Mr. Homecare, and their teams have taken… Read more →
While we are excited and going through a steep learning curve being a part of the SILA family at Mr. Homecare, we miss the quaint cleanups and warm loving feedback from our dear patrons. There were so few of them (3500 is a small number compared to 12000+) and we had the luxury of paying close attention to every session.… Read more →
Vinda Sanzgiri first called Hammer and Mop for a deep cleaning service on an evening, when she had realized that her loft had a few unwelcome guests. Pigeons, nesting on the other side of the water tank, refusing to move out and being responsible for a funny, undesirable odor. She needed the loft to be deep cleaned, and we figured… Read more →
Though coffee is preferable, we admire tea for its subtlety. It doesn’t force its flavor on your taste buds, but simply exists, blending with your thoughts, soothing them if there is allowance. While our team members might relate more to the strong headed espressos, Hammer and Mop in its essence is much like White Tea. And happy customers with their… Read more →
We had a whale of a time scheduling a residential cleaning service for Hrishikesh Ramani in Mumbai. First, we somehow skipped mailing him in time, so the delay. Then saying we would send an invoice across, we promptly sent in the residential cleaning service blueprint again. Our exasperation at ourselves quite reached its peak, but we remained calm and focused… Read more →
Once in a while, we get an opportunity to serve someone quite adept at conversations and words – that ideal patron who appreciates the quick trick of a rhyme and demands prompt service too. We served Satish Suggala (theObservatory.in) last week, and helped make their office sparkling clean. While we did get a warm testimonial (which lives up to their… Read more →
Feedback is crucial to a young company’s health, yet quite tender in its disposition. We have had our customers share their frank feedback right from the start. Since home cleaning is a personal errand, where we clean every nook and corner dear to you, understanding how you like the service helps us be better at what we do. We need… Read more →
Helping Usha Ramachandran move into her old Mumbai home was a one of a kind experience. She had called us a month in advance, adjusting the cleanup around her travel plans. Her requirements were specific, since the residence was going to be unused and quite filthy. We were supposed to ensure that it is sparkling clean thus ensuring a good… Read more →
We served Meghna Gulzar recently, when she called for a quick cleanup post a pest control session. The house would have had dead bugs then which we gladly offered to mop up. She did sound highly particular about the level of service required, and we were careful enough. Well, we did hope we were. Her reply had us smiling all… Read more →
Kaizad Todywalla first got in touch with us through our car cleaning friends at Kamyo, veterans of the industry and experts in everything they do. After a site visit, we completed his first cleanup and managed to make him quite happy with the work. However, as he sportingly mentions, that is when we were still engulfed by the dark force.… Read more →
Like a perfect cup of coffee! Santoshi Jain had called us last month and unfortunately, we were packed on the date she required the service. Sushrut understood what options she is considering, and asked her to opt for one of the aggregators for the time being for both – sanitization and home cleaning. “You are not a very good salesman,”… Read more →
What often surprises us is the fact that many of our patrons make a clear effort of typing out long emails to express how they felt post the cleanup. Finding time to text/email long replies is something that requires serious intent, and we’re humbled by the fact that our patrons take that time out! We recently met a senior business… Read more →
Serving Heena Surani has been one of the best things we’ve done at Raheja Vivarea, one of the best residential complexes Mumbai has to offer. On the day of the cleanup, there was little communication with the patron, since the session was quite smooth. However, serving a demanding client segment is a double edged sword. Their satisfaction cannot be taken… Read more →
A few emails from our patrons leave us speechless. We wrote about Awesome Amit yesterday, he had gifted a cleanup to his friend and (to everyone’s utter joy), it had been a delightful experience. Last week, we helped with a few basic tips (yeah, well, modesty is a virtue) for cleaning walls and he wrote in MAKING US FEEL LIKE… Read more →
