Knowlarity Outage: Doing the right thing :)

Hammer and Mop loves offering home cleaning in Mumbai, and faced a conundrum when the phone lines went down. Yet, we stood strong with Knowlarity.

Home cleaning in Mumbai is a tough business to be in, because every home is different and it is highly people intensive. Goof ups do occur, and we are grateful to have all of our patrons supporting us with all the praise and constructive criticism alike. Interestingly, walking the talk is even tougher.

Just like we serve you, we have vendors for whom Hammer and Mop and Mr. Homecare are customers. Their services are crucial to our existence – because absence of cloud telephony, internet and cleaning solutions would hamper the way we serve you. We have been with Knowlarity right from the start, and it came as a shocker when their lines went down last weekend.

Torn between the risk of losing business every hour (since our patrons get in touch with us on the hotline number) and staying put with our partners – we took an emotional call, did not break faith and stood strong. This is that story.

Hammer and Mop loves offering home cleaning in Mumbai, and faced a conundrum when the phone lines went down. Yet, we stood strong with Knowlarity.

Taking a break from home cleaning, we wrote about it

Hammer and Mop loves offering home cleaning in Mumbai, and faced a conundrum when the phone lines went down. Yet, we stood strong with Knowlarity.

And then, the love started coming in

Hammer and Mop loves offering home cleaning in Mumbai, and faced a conundrum when the phone lines went down. Yet, we stood strong with Knowlarity.

Hammer and Mop loves offering home cleaning in Mumbai, and faced a conundrum when the phone lines went down. Yet, we stood strong with Knowlarity.

It went on and on…

Hammer and Mop loves offering home cleaning in Mumbai, and faced a conundrum when the phone lines went down. Yet, we stood strong with Knowlarity.

Hammer and Mop loves offering home cleaning in Mumbai, and faced a conundrum when the phone lines went down. Yet, we stood strong with Knowlarity.

Hammer and Mop loves offering home cleaning in Mumbai, and faced a conundrum when the phone lines went down. Yet, we stood strong with Knowlarity.

Hammer and Mop loves offering home cleaning in Mumbai, and faced a conundrum when the phone lines went down. Yet, we stood strong with Knowlarity.

Hammer and Mop loves offering home cleaning in Mumbai, and faced a conundrum when the phone lines went down. Yet, we stood strong with Knowlarity.

…and on till the CEO himself replied!

 

Hammer and Mop loves offering home cleaning in Mumbai, and faced a conundrum when the phone lines went down. Yet, we stood strong with Knowlarity.

We’re glad we did the right thing :) Thank you for your love and support.

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