Category: Customer Stories

Hammer and Mop shares how a good home cleaning company always accepts its mistakes during service delivery, & reaches out to the customer in a proactive manner.

Letter to an Unhappy Patron

Not all matches are made in heaven, neither are all cleanups. Being one of the oldest players in the sector has taught us precious lessons on what makes a good home cleaning session happen, and what factors could lead to one going wrong. Customers (or patrons, as we prefer terming them) are delightful human beings. Natural at listening skills, it… Read more →

At Hammer and Mop, we believe in delivering a superior home cleaning experience across Mumbai. Sharing how a customer shared their frank critical feedback.

Critical Feedback from Anupriya

We launched our existence with home cleaning across Mumbai, and have since then quite passionate about the whole affair. At Hammer and Mop, we focused on the finer aspects of deep cleaning – for homes and offices. We focused on how our teams behaved while at your space, how they respected the surroundings, your belongings and ensured that every corner… Read more →

Mr. Homecare shares how a happy home cleaning service in Powai for Atul Sharma, a dear Hammer and Mop patron, led to massive delight amongst our team too :)

Happy Cleaning for Atul Sharma

[first published on the Mr. Homecare blog] We have not been around for a while as a home cleaning company, and it is always great to have old patrons return to us. Atul Sharma is perhaps the oldest of Hammer and Mop patrons, has seen the company through its ups and downs, experienced it goof up in a big way,… Read more →

Hammer and Mop shares how Brown Paper Bag from Mumbai has been kind in featuring home cleaning services, and how Nonita Kalra referred us to Kanika Parab :)

90% Love from Brown Paper Bag

Right from the day we started, Hammer and Mop has been fortunate to receive love and adulation from a bunch of highly respected and popular individuals, organizations, online and print media. Right from influential bloggers (MissMalini) to veteran cricketers (one who is ably leading the Indian Cricket Team this world cup) – we are blessed to serve you all. About… Read more →

Written by Rashmi Oberoi and first published in The Citizen, this article highlights she chose the Hammer and Mop and Mr. Homecare combine for home cleaning.

“OUTSOURCE” AND SIT BACK!

[written by our dear patron Rashmi Oberoi and first published in The Citizen] “There is change all around us… And we must not only welcome change but move forward with it and embrace it… Not many will really challenge you when you mention the fact that the world seems to be changing faster and faster. Driven mostly by technological progress… Read more →

Hammer and Mop shares how performing a home cleaning session in Mumbai for Maria Khatri was an absolute delight. Keen to serve her again.

Thank you, Maria Khatri!

Crossing four years being in the home & office cleaning business is not a cakewalk, we have done a ton of mistakes and learned from every single one of them. That ensured a bunch of testimonials from dear patrons, a list that keeps on growing. In October this year, we merged forces with Mr. Homecare, and their teams have taken… Read more →

Feedback from Mr. & Ms. Nanavati

While we are excited and going through a steep learning curve being a part of the SILA family at Mr. Homecare, we miss the quaint cleanups and warm loving feedback from our dear patrons. There were so few of them (3500 is a small number compared to 12000+) and we had the luxury of paying close attention to every session.… Read more →

Better Cleanups at Ahmedabad

In continuation to this post highlighting how we train your domestic housekeeping staff, would love to highlight one of our successful projects, in a wonderfully sleepy city of Ahmedabad (Gujarat). We were honored to have been invited by one of the most influential families in the city, to work with their domestic staff of 12, to empower them to deliver… Read more →

Vinda, Deep Cleaning and the Pigeon Loft

Vinda Sanzgiri first called Hammer and Mop for a deep cleaning service on an evening, when she had realized that her loft had a few unwelcome guests. Pigeons, nesting on the other side of the water tank, refusing to move out and being responsible for a funny, undesirable odor. She needed the loft to be deep cleaned, and we figured… Read more →

The Spirit Workshop

We recently had a call from Ajay who is moving into the city. Though the cleaning problem was taken care of, he was keen to have his upholstery (fabric sofa seats and mattresses) sanitized & disinfected. We happily agreed to schedule his session – where we use a high powered vacuum machine armed with a HEPA filter to vacuum out… Read more →

Cleanups for Esther D’Souza

Though coffee is preferable, we admire tea for its subtlety. It doesn’t force its flavor on your taste buds, but simply exists, blending with your thoughts, soothing them if there is allowance. While our team members might relate more to the strong headed espressos, Hammer and Mop in its essence is much like White Tea. And happy customers with their… Read more →