Pic Courtesy: Republic of Korea

A Tale of Mutual Respect

Most of our stories focus on our patrons, and the first time customers. These experiences, worthy of being documented, lend to to our insights in this sector. It is not a one person’s job – but a collective pool of experiences drawn from all corners of Hammer and Mop. Right from our field teams to the office folk who hide… Read more →

Pic Courtesy: Danny Bruce

Upholstery + Pets = Asthma + Allergies

We had never expected our upholstery to be so dirty. When we vacuum it, we’re under the illusion of it being cleaned. Mumbai is quite dusty, much like other Indian cities. Majority of dust inside our homes is full of dead skin cells and particulate pollutants. Regular Vacuuming is not enough. At Hammer and Mop, being closely involved in the… Read more →

Pic Courtesy: Wade M

Hrishikesh said it with dinner!

We had a whale of a time scheduling a cleanup for Hrishikesh Ramani. First, we somehow skipped mailing him in time, so the delay. Then saying we would send an invoice across, we promptly sent in the service blueprint again. Our exasperation at ourselves quite reached its peak, but we remained calm and focused on what Hrishikesh expected us to… Read more →

Pic Courtesy: Randall Chancellor

Cleanups & Haikus for Satish

Once in a while, we get an opportunity to serve someone quite adept at conversations and words – that ideal patron who appreciates the quick trick of a rhyme and demands prompt service too. We served Satish Suggala (theObservatory.in) last week, and helped make their office sparkling clean. While we did get a warm testimonial (which lives up to their… Read more →

Pic Courtesy: Matthew

Thank you, Aditi!

Feedback is crucial to a young company’s health, yet quite tender in its disposition. We have had our customers share their frank feedback right from the start. Since home cleaning is a personal errand, where we clean every nook and corner dear to you, understanding how you like the service helps us be better at what we do. We need… Read more →

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Hulk mode on?

Other than extremely dusty places which have been locked up for a while, no situations had really brought out the ‘Hulk’ inside us. It came as a pleasant surprise when a dear customer recently asked us to go all out and erm, ‘dispose’ off a certain kitchen appliance.┬áIt seemed like a normal email at first- Cleanup has been confirmed. While… Read more →

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Asian Age Covers Doorstep Services

This is the second time we have been blessed by the amazing folks at Asian Age. What we love about these folks is that they don’t just do features for humble startups like us, they do it in style! They pamper us with front page mug shots, thus smothering us with attention. It takes some serious love for the underdogs… Read more →

Pic Courtesy: Magic Madzic

Usha Ramachandran and her Glowing Feedback

Helping Usha Ramachandran move into her old Mumbai home was a one of a kind experience. She had called us a month in advance, adjusting the cleanup around her travel plans. Her requirements were specific, since the residence was going to be unused and quite filthy. We were supposed to ensure that it is sparkling clean thus ensuring a good… Read more →

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Happy Cleanup for Meghna Gulzar

We served Meghna Gulzar recently, when she called for a quick cleanup post a pest control session. The house would have had dead bugs then which we gladly offered to mop up. She did sound highly particular about the level of service required, and we were careful enough. Well, we did hope we were. Her reply had us smiling all… Read more →

Pic Courtesy: Kenny Loule

Serving Kaizad

Kaizad Todywalla first got in touch with us through our car cleaning friends at Kamyo, veterans of the industry and experts in everything they do. After a site visit, we completed his first cleanup and managed to make him quite happy with the work. However, as he sportingly mentions, that is when we were still engulfed by the dark force.… Read more →

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Doing a Caesar for Santoshi Jain

Like a perfect cup of coffee! Santoshi Jain had called us last month and unfortunately, we were packed on the date she required the service. Sushrut understood what options she is considering, and asked her to opt for one of the aggregators for the time being for both – sanitization and home cleaning. “You are not a very good salesman,”… Read more →

Pic Courtesy: Evil Erin

Hammer and Mop says “Yes, Bueno!”

When we launched our home cleaning services across Mumbai more than three years back, alliances were forged almost immediately. We made friends with like minded companies in parallel sectors, which helped us gain our customers’ trust too. At the same time, it was highly convenient for our patrons to opt for additional services in addition to what we had to… Read more →

Pic Courtesy: Ken Hawkins

Why Venkateswaran Liked His Cleanup

What often surprises us is the fact that many of our patrons make a clear effort of typing out long emails to express how they felt post the cleanup. Finding time to text/email long replies is something that requires serious intent, and we’re humbled by the fact that our patrons take that time out! We recently met a senior business… Read more →

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Having Happy Influencers as Patrons

Serving Heena Surani has been one of the best things we’ve done at Raheja Vivarea, one of the best residential complexes Mumbai has to offer. On the day of the cleanup, there was little communication with the patron, since the session was quite smooth. However, serving a demanding client segment is a double edged sword. Their satisfaction cannot be taken… Read more →